Good News: shipping with USPS has (pretty much) returned to normal. Thank you for your patience during the past year! | Attention COD customers: we will be using UPS indefinitely for most COD orders (even if you choose USPS shipping). Please see the COD description at checkout and our shipping policies page for more information.

Return Policy

We offer unlimited free returns within 30 days as long is the item is returned in the same condition it was received(unused and unopen).

In addition, we offer a full money-back guarantee on all kratom orders if you are not satisfied with your order. In order to receive a full refund, the kratom product you are returning should not be missing more than ten grams of its original weight, and you will be responsible for shipping the return to us. If it is missing more than ten grams, we will calculate a partial refund to you or offer you store credit.

If you are unsatisfied with your order or need to return an order, contact us at customerservice@bowkeybotanicals.com